Because of the volume of requests, and the inability to effectively track each application that entered PPTC premises, it could take up to one week to locate the applicant’s file. When the public makes an information request, PPTC must locate the application and action it accordingly. The delay in the processing of applications also resulted in an increase in information requests from the public regarding their application. As a result of the volume, applications are sometimes not entered in IRIS for as long as three months (sixty business days). The project also provides management with a means to generate statistical reports, which have been defined during the design phase of this project.Ĭurrently, applications are only tracked from the moment that they are entered in IRIS. This project provides a complete solution to track applications from the time they enter PPTC facilities to the time a service request is created in IRIS (IRIS is an Integrated Retrieval Information System for Passport Canada’s/Passport issuance System). Other than a few technical problems, which were solved, the installation went as planned. The Operational objective was to deploy the system/solution nationally, starting June 16th, 2008, at the new mail–in processing location, 22 De Varennes in Gatineau. The need to implement a mail tracking system at Passport Canada (PPTC) has been identified as an urgent operational priority the rationale being the critical need to ensure PPTC’s ability to effectively track mail received to issue passports / travel documents prior to the upcoming peak season. Passport Canada – Mail Tracking System (MTS) Executive Summary Passport Canada - Mail Tracking System (MTS).
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